18 use cases for social CRM

March 8th, 2010 • posts i've written

On Friday, the Altimeter Group released a report on the 18 use cases for social CRM. It’s an extremely broad document that addresses the opportunities for organizations and how to address implementation. Definitely give it a read.

Social CRM: The New Rules of Relationship Management

Related posts:

  1. social media practitioner survey
  2. free idea: social time machine
  3. portable social graphs

Trackback URI.



One Response (add your comment)

Trackbacks:

donate your two cents

Formatting: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>



NOTE: Anonymous and/or hateful comments get deleted. My blog, my rules.




recent comments

must reads / popular posts

do you like me?

we're writing a book

A collaborative publishing project from the smartest people you know ...